We appreciate your business and are honored that you have chosen So Shetley Sweets. We provide professionally decorated treats in a timely manner as specified on this website and/or in the invoice/contract.
We guarantee that the flavors, size, and design elements will be met as agreed upon. If you are not satisfied with your please let us know at the time you receive your order. Once your order is accepted, refunds will not be provided.
Please be aware that all ingredients in our desserts are processed on the same equipment including peanuts, eggs, soy, wheat, coconut, and red dyes. Although we have strict processes in place to prevent cross-contact there is still small risk of the presence of any allergen.
At So Shetley Sweets, we make every attempt to provide an exact design and to match colors as described and/or pictured. Our Cookie and Treats are a work of art by our Cookie Consultants. We do our best to match your requests and colors as close as possible to pictures provided, but can not guarantee a 100% match. Ask our customers...our fiinal products are very close but in some instances, orders may be subject to slight variations. Also be aware the exposure to light can impact change to the coloring and shape of your order.. We do not offer discounts or refunds.
Care and Handling
We are not responsible for any damage to your order after you leave our premises or after delivery is made. The client is solely responsible for providing an appropriate and secure environment for their order. Special note: optimal room temperature of 75 degrees or below is suggested for all So Shetley Treats.